Terms & Conditions

The Nap Nurse

Provider Details (WHO)

The Nap Nurse (ABN 96 228 727 494), located in Tasmania, Australia, is referred to in these Terms and Conditions as “the Provider”, “The Nap Nurse”, “I”, “we”, or “our”.

The Client refers to the parent or legal guardian who has purchased services from The Nap Nurse.

Services include, but are not limited to, consultations conducted via email, phone, text message, or in‑home visits.

Agreement

By booking and purchasing services from The Nap Nurse, you agree to:

  • Follow safe sleep practices recommended by:
    • Red Nose Australia
    • World Health Organization (WHO)
    • American Academy of Paediatrics (AAP) to reduce the risk of SIDS
  • Provide accurate, complete, and up‑to‑date information regarding your child, including any diagnosed medical conditions or developmental delays
  • Not reproduce, share, distribute, or sell any custom sleep plans or materials provided by The Nap Nurse

Client Responsibilities

The Client acknowledges and agrees that they must:

  • Commence support within seven (7) days of receiving their custom sleep plan
  • Provide accurate and detailed information when completing questionnaires and sleep history forms
  • Ensure their child is medically well, not currently ill, and thriving prior to commencing sleep training
  • Seek medical advice from their GP or paediatrician for any medical concerns relating to their child’s sleep

Although I hold a Diploma of Enrolled Nursing, services provided by The Nap Nurse are not medical services. I do not diagnose, treat, or provide medical advice.

If I recommend seeking medical advice, this is a suggestion only and not a medical opinion.

If a medical professional advises that sleep training is not appropriate, services will cease and a full refund will be provided.

The Client remains solely responsible for the health, wellbeing, and safety of their child at all times.

Pricing & Payment

  • All pricing is inclusive as described in the selected package
  • Invoices must be paid within 24 hours of invoice being sent to secure your booking
  • The Nap Nurse reserves the right to update pricing at any time

If services are deemed inappropriate for a client, a full refund will be issued.

Refunds will not be provided for change of mind.

Cancellations & Illness

In‑Home Consultations

  • 48 hours’ notice is required to cancel or reschedule an in‑home consultation
  • If less than 48 hours’ notice is provided, the consult may be forfeited unless exceptional circumstances apply

Illness

If your child becomes unwell during the support period:

  • Services may be paused for up to 7 days
  • Extensions beyond this period will be assessed at the discretion of The Nap Nurse

Support & Availability

Support is provided according to the selected package duration.

Additional support may be purchased at $150 per week, which includes email check-ins and text messages.

The Nap Nurse is not an emergency service.

Business hours:

  • Monday – Friday: 7:00am – 8:00pm
  • Text support may be available on weekends; response times may vary

Messages received outside business hours will be responded to on the next business day.

Custom Sleep Plans & Results

All sleep plans are created using current evidence‑based research and sleep training methods.

Training has been completed through Baby Sleep Training Consultants, and The Nap Nurse is a member of the International Institute of Complementary Therapies.

Results may vary depending on factors including:

  • Child temperament
  • Age and developmental stage
  • Illness or medical conditions
  • Consistency of implementation
  • Environmental changes (e.g. travel or family changes)

The Nap Nurse does not guarantee specific outcomes.

Sleep improvements may take 10–14 days of consistent implementation, or longer.

Custom sleep plans are created specifically for the individual child and must not be shared, copied, or reproduced.

Home Visits

  • Clients must notify The Nap Nurse of all individuals who will be present during the consultation, including pets with access to the property.
  • If the Provider feels their personal safety is compromised, services will be terminated immediately without refund

Home visits are within Southern Tasmania and may attract an additional surcharge of 0.88 cents per kilometre outside 15km of Hobart.

Privacy & Confidentiality

  • All personal information provided will remain private and confidential
  • Information will not be sold or shared with third parties or marketing companies
  • Sleep plans and resources remain confidential and are the intellectual property of The Nap Nurse

Safety & Bed‑Sharing Policy

The Nap Nurse follows safe sleep guidelines recommended by Red Nose Australia.

For safety and liability reasons, The Nap Nurse does not support ongoing bed‑sharing practices.

  • If you currently bed‑share and wish to transition your child to independent sleep, support can be provided
  • If you wish to continue bed‑sharing, services will not proceed and a full refund will be issued

Liability Disclaimer

The Nap Nurse provides education, guidance, and support only.

All decisions regarding implementation of strategies remain the responsibility of the Client.

The Nap Nurse accepts no liability for outcomes resulting from the application or interpretation of advice provided.

Results Disclaimer

Sleep is influenced by many factors including age, temperament, development, health status, and environmental changes.

While evidence‑based strategies are provided, no specific results or outcomes can be guaranteed.

The Nap Nurse is not responsible for outcomes if strategies are:

  • Modified
  • Partially implemented
  • Not implemented consistently

Each child is unique and results will vary.

Digital Communication Policy

Support may be provided via email, phone, or text message depending on the package purchased.

Clients agree to:

  • Keep communication clear, relevant, and respectful of business hours
  • Use messaging specifically related to the sleep plan and its implementation

The Nap Nurse reserves the right to limit excessive messaging or communication outside the scope of the purchased service.

The Nap Nurse does not provide 24‑hour on‑call support.

Respectful Behaviour Policy

The Nap Nurse is committed to providing a supportive, respectful, and judgement‑free environment.

Respectful communication is expected from all clients.

If communication becomes aggressive, abusive, or inappropriate, The Nap Nurse reserves the right to terminate services immediately.

If services are terminated due to inappropriate behaviour, no refund will be provided.

Final Agreement

By purchasing services from The Nap Nurse, you confirm that you have read, understood, and agreed to these Terms & Conditions.